Epsoft Computer Services - Rates & Charges

Rates, Charges, Terms & Conditions
(All prices include GST where applicable)

Service Type	Price	Description
On-Site Service (up to 15 mins)	$55.00	Minimum charge for any call out up to 15 minutes
On-Site Service (up to 30 mins)	$77.00	Minimum charge for any call out between 15 and 30 minutes
On-Site Service (up to 45 mins)	$99.00	Minimum charge for any call out between 30 and 45 minutes
On-Site Service (up to 60 mins)	$110.00	Minimum charge for any call out between 45 and 60 minutes
On-Site Service (additional hours)	$55.00	Hourly rate per additional hour or part thereof

Off-Site Service	$55.00	Fixed rate per hour
Pick-up/Delivery Fee	$55.00	Includes pick-up, drop-off & re-connection only.

The following additional fees may apply in special circumstances
Emergency Call Out Surcharge	$55.00	If we have to reschedule other appointments to fit you in
After Hours Surcharge	$55.00	Subject to availability of after hours appointments
Telephone Support	$22.00	Per 15 minutes - See below
Backup & Maintenance Service	$55.00	See below
Programming/Development	$55.00	Per hour - See below
Web Hosting		See hosting

* Discounts apply for pensioners, students and other concession card holders.
All fees, surcharges and discounts apply at the sole discretion of Epsoft Computer Services.

We have tried to keep our fee structure as simple as possible so you know exactly how much your repair will cost and there's no surprises. If you are unsure about our fee's please ask before work commences. If you have a fixed budget, let us know so we can try to find a solution that's right for you.

If you simply cannot wait and we have to reschedule other appointments to fit you in, the Emergency Call Out Surcharge of $55 will apply in addition to the normal rate.

The after hours surcharge only applies to visits commencing outside of normal operating hours and is applied in addition to the normal rate.
Office hours are 8am to 6pm Monday-Friday excluding public holidays. Special exemptions may be allowed at our sole discretion.

This fee only applies where we attempt (at your request) to fix a technical problem over the phone. It does not apply to general enquires, quotes or any other non-support related calls. This fee applies regardless of whether or not the problem is solved at the time but may be reimbursed if you elect to have us fix the problem on-site at a later date.

The Backup Service fee relates to a special service we provide for backing up your data and storing it off-site. See our Services section or call us for more information.

Rates for application/web development and database design services are quoted on a project by project basis.

* Discounts apply for pensioners, students and other concession card holders.
All fees, surcharges and discounts apply at the sole discretion of Epsoft Computer Services.

1. While all care is taken we do not accept responsibility for loss or damage to data incurred while attempting repairs to your computer. All data should be backed up prior to work commencing. If you are unable to backup your data please let us know and we will attempt to recover and backup your data before commencing repairs.

2. All work is guaranteed for a period of 3 months from the date of completion. If the same problem or a related problem occurs within this time it will be fixed free of additional labour charges. Parts are covered by a manufacturers warranty of between one and twelve months. Your invoice is your proof of purchase and warranty.

3. After hours service is provided where possible but availability is not guaranteed. Every effort is made to accommodate your needs but we cannot be everywhere at once!

4. Payment terms are normally COD unless prior arrangements have been made. We accept payment by cash, cheque, direct deposit or online via PayPal

Most companies charge at least $110 per hour for on-site computer service, many charge considerably more. So why are our rates so much cheaper?

The main reason for our lower rates is that we are a small business with very low overheads. We don't carry any stock, only purchasing goods as and when we require them. All work is carried out onsite so we don't need a workshop or retail shop front to operate from. We don't spend any money on advertising, all of our work comes from existing customers and referrals (check out our references).

We also have a strong emphasis on customer service, we put in the extra time to get the problem fixed right. We try to fit in with your schedule by offering after hours service including evenings, weekends and public holidays wherever possible.

We guarantee all our work, if you're not completely satisfied we will come back and fix it again free of charge. If you are still not satisfied we will gladly refund your money.