Consulting & Training Services
Database & Programming Services
Rates, Charges, Terms & Conditions
Installation
Need help setting up your new system, printer, scanner etc? Installation is usually fairly simple but you can run into problems. A call to your supplier or the manufacturer may often get the problem solved but if all else fails, we can help you. (See also: training services)
Repairs
Computer not working? Hard drive crashed? Component failures are rare but they do happen, usually just after the warranty expires! We can replace the faulty parts quickly and in your home or office at a time to suit you. Call us to experience our fast efficient service.
Upgrades
Need more RAM or a bigger hard drive? New applications demand more and more memory and disk space, we can upgrade your PC in a jiffy! All work is done on-site in your home or office at your convenience.
Trouble-Shooting/Problem-Solving
Got a computer problem that you can't get to the bottom of? Let us have a go at it! We have over 15 years experience and many contacts in the industry. If we can't fix the problem we will find someone who can.
Regular backups are a crucial part of any computer system but surprisingly many people either don't get around to it or find that their backup's are useless because they weren't performed correctly.
What sort of data can you lose?
Customer
database/contacts
Invoice and accounting records
Legal documents/contracts
What about applications?
Applications, including the operating system, can be easily re-installed from the original disks. Backing them up is not necessary and time consuming. The only way to effectively backup your applications is to backup the entire system. This can be done quite easily but in most cases is not necessary. We recommend backing up just your data as this is the information that cannot be replaced easily.
How can you lose your data?
Hardware
failure
Fire
Theft
Computer Virus Infection
Hackers
Power surges
etc etc etc
How important is your data to you or your company?
For some people the loss of data is merely an inconvenience, for others the cost can run into millions. You need to assess your data's worth to determine the methods you should use to protect that data.
What can we do for you?
We offer a professional service whereby we backup your data for you on a regular basis and store it in a secure location away from your place of business.
How do we backup your data?
First we install a removable hard drive in your PC and our own specially designed backup software. Then we schedule weekly visits where we bring the hard drive, do the backup and then leave with it. This ensures that your backup is performed regularly and correctly. Also, because we take the drive away with us, your backup data is kept safely off the premises. Backing up your data and leaving it in the office is a waste of time if the building burns down or the backups are stolen along with your computer equipment.
For the budget conscious we can install the system and leave you to perform the backup's yourself. It's then up to you to make sure it's done! Use the setup costs for the casual rate in the table below for pricing.
What happens if my system crashes and I need to restore the backup data?
Once the system is repaired and ready to receive the backup data (we can help with this if required) we will return with the data and restore it to your system. The data is simply copied to the backup drive, there's no compression, encryption or anything else to prevent fast, direct access to your data when you need it.
What if I need quick access to my backup data?
The software can also be configured to run automatically on a fixed internal hard drive. With both systems installed you get the best of both worlds. A manual backup performed on a regular basis and taken off-site and an automatic scheduled backup which is accessible at all times through your network.
How often should I back up my data?
We suggest backing up on a weekly basis but backups can be performed more or less frequently as required. How often you backup really depends on how much data is being stored and how often. If you only enter a few transactions every day then you can backup once a week with minimal risk of loss. If you lost a weeks work it would not be too hard to re-enter it. However, if you enter hundreds of transactions every day then you should probably backup every day. Using our system you could have an automated internal daily backup and a manual external weekly backup. The system is totally flexible.
How much does it cost?
A one off setup fee applies for initial installation of the removable hard drive and/or internal hard drive and our Backup Control software. The setup cost varies according to the size of the hard drive(s) and includes your first backup. The backup services costs $55.00 per backup for us to come out, run the backup and store your data off site.
What we do for you
- We backup your specified data and store it securely away from
your office location
- We will not examine, reveal, exploit, sell or use your data in
any way whatsoever
- If your backup data is required we will return and restore it
to your system as quickly as reasonably possible.
What we can't do
The backup is provided as a service only and priced
accordingly, this is not an insurance policy.
While all care is taken we cannot accept financial or legal
liability for loss or damages caused by loss of data due to
hardware failure, accidental damage or other causes We do
not recommend this service as your only backup solution. A
complete backup solution should comprise of at least two seperate
backup systems. Please ask us about additional backup solutions.
Consulting and training services
See also: TAFE Courses
Quick index: Shopping, Installation, Applications, Internet, Technical, Combination
Want to buy a new computer system but don't know where to start? Which brand name to choose or maybe a generic or custom built system? What type of printer, scanner, modem, CDROM, DVD, CD burner, RAM? We will discuss your needs with you, explain all the options and point you in the right direction. You can then go shopping armed with all the information you need to purchase your new computer system, we will even go to the store with you. We can give you a truly unbiased opinion based on over 15 years experience in the computer industry.
Note: We can also supply most hardware and software if you prefer to purchase directly from us. There's not much profit in computers so you're quite welcome to buy elsewhere then call us to install it for you.
Once you have purchased your new computer system you might want some help getting started. We can come out and set up the system for you, show you how everything is connected, install your software, set up your internet account and generally make sure that everything is working ok. We will then show you how to correctly operate your new computer and the major software titles. Further training can be scheduled if required.
If you've never used a computer before this session is ideal. Topics include:
Introduction
to the Microsoft Windows operating system (approx 15 mins)
- The Windows desktop
- Using the mouse (when and how to click, double-click or right-click).
- The Control Panel
- Starting up and shutting down
Common
applications (approx 45 mins)
- Microsoft Word
- Microsoft Excel
If you don't have Word & Excel installed we can use Microsoft Works or Lotus Smartsuite. The amount of time spent on each section can be adjusted to suit your requirements and more training can be scheduled at a later date. We recommend training in short bursts otherwise you won't take it all in. One or two hours per day over two or three days is far more productive than six hours in one session. All of our training sessions are done one on one in your home or office ( a quiet location is best ) at a time to suit you.
Requirements: Computer System with Microsoft Windows operating system and suitable applications.
ISP's
(Internet Service Providers)
Web browsers (Microsoft Internet Explorer, Netscape Navigator,
etc)
Email (Eudora, Microsoft Outlook, etc)
IRC (Internet Relay Chat)
ICQ ("I Seek You")
MSN Messenger
FTP (File Transfer Protocol)
Domain Names
Web Hosting
Find out what all this means and what you can use it for. We can help you choose a dial-up or broadband internet service provider.
Let me introduce you to your computer both inside and out. PSU, Motherboard, RAM, CPU, Hard drive, floppy drive and CDROM. PCI and AGP slots. LPT, COM, USB and Game ports. Find out what all these components do and where they are in your pc. RAM, ROM, BIOS and CMOS. Partitions, primary and secondary controllers, master and slave units, FAT16 and FAT32. Find out what all these terms mean.
All of the above, a bit of everything to give you a broad general overview. This gives you a taste of everything and we can then schedule more training for the areas you're interested in.
SouthBank's Computer Training Centre at Kangaroo Point offers a number of short courses covering subjects such as Word, Excel, Access, Publisher, Internet, MYOB and many more.
For more information including schedules and pricing please contact:
Stephanie O'Reilly
Business Consultant
Southbank TAFE
(07) 3244 6015
Stephanie.OReilly@detir.qld.gov.au
Web Design Services
Did you know that nearly all service providers give you at least 5mb of disk space on their server for web pages. Why not make use of that space to advertise your business. I can create an information packed web site for you quickly and cheaply.
Web Hosting Services*
Want your own domain name and web site? We can supply a range of web hosting options from a simple one page e-business card to complete e-commerce solutions. Domain name registration costs around $66.00 for two years for a .com.au address. A simple site with your company profile and email address can be setup for as little as $2.50 per month.
* Epsoft Computer Services acts as a reseller for Spirit Connect Australia to provide web hosting services.
Database & Programming Services
Database Services
Need a database for your client or product information? I can create an easy to use database using the popular Microsoft Access program in no time and at a very low cost. Call or email for more information.
Programming Services
If an Access database isn't good enough I can write a program specifically for you at very reasonable rates. Call or email for more information.
Call
Robert Epps on 0411 301 569
A/H 07 3402 2457
Fax 07 3402 2463
Contact
Us