Hosting Support

The following information applies to web sites hosted with us.


Mail Server Settings

Web Mail

Using your incoming server as an outgoing server

FTP Settings

Web Statistics


Mail Server Settings

In the following examples, yourdomain should be substituted with your domain name. 
Ie. www.yourdomain.com.au would become www.epsoft.com.au or www.fseries.info 

Incoming (POP3) Server mail.yourdomain.com.au
Username Your whole email address (ie robert@epsoft.com.au)
Password Your password
   
Outgoing (SMTP) Server Use your ISP's SMTP server or refer to:
  Using your incoming server as an outgoing server
Common SMTP servers Telstra Bigpond: mail.bigpond.com
  Optus:  mail.optusnet.com.au
  iPrimus: smtp.iprimus.com.au
  AT&T Global: smtp1.attglobal.net
  PowerUp: mail.powerup.com.au

The following example is using Microsoft Outlook 2000, Outlook XP and 2003 look slightly different but the basic settings are the same.

Select Accounts from the Outlook Tools menu.

Click Add to create a new account or select an existing account and click Properties

The user information is what recipients will see as the name and email address.

Using my ISP (Optus) for the SMTP Server

(See also Using your incoming server as an outgoing server )


Web Mail


You can also access your mail via webmail where you can change your password and set up auto responders.

Note, if you change your email password in webmail you will also have to change it in your email program (ie Outlook)

An auto responder is an email that is automatically generated and sent in reply to any email that you receive. This is useful if you are going away and cannot check your email. You can set up an auto responder advising senders that you are away. Don't forgot to turn off the auto-responder when you return!

Webmail is also handy for deleting junk mail or emails with large attachments so you don't download them to your PC. Remember to empty the deleted items box if you use webmail to delete messages.

Just point your browser to webmail.yourdomain.com.au and enter your email address & password


Using your incoming server as an outgoing server

Outgoing mail is usually sent via your ISP's server. If you don't know your SMTP server or if you use multiple ISP's you can use the incoming server as an outgoing server. This will send mail via your own server no matter which ISP you are connected to.

1. Enter mail.yourdomain.com.au for the Outgoing (SMTP) Server.
2. Tick the box labelled "My server requires authentication"
3. Click the Settings button and ensure the option "Use same settings as my incoming mail server" is selected. 
4. Finally, click the advanced tab and change the SMTP server port number from 25 to 26
Outgoing (SMTP) Server: mail.yourdomain.com.au
Outgoing (SMTP) Server Port: 26

The following example shows how I send email via my incoming server.

Using incoming server as an outgoing server

Outgoing Server Settings

Change Port from 25 to 26



FTP Settings

FTP Settings are required for uploading pages to your web site. If you need your FTP settings please email us


Web Statistics

You can obtain statistics about your web site traffic by visiting stats.yourdomain.com.au

Here you will find a wealth of information about your web site, number of visitors, pages most/least visited and much, much more.